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October 30, 2015

ISO 17100 – A new standard for translation services


HansemEUG has received the ISO 17100 certification for translation services. Published in May 2015, this new international standard provides requirements for the main processes, resources, and other aspects needed to provide a quality translation service.

The ISO 17100 standard replaces the EN 15038, a European standard which was first introduced in 2006. As more and more firms looked to achieve EN 15038 certification, the International Organization for Standardization (ISO) began working on a new global standard which eventually became the ISO 17100. Based on the EN15038, the ISO 17100 differs from its predecessor in a number of ways.

One of the main differences is that the new standard places more emphasis on the relationship between the translation service provider (TSP) and the client. There are now clear specifications on how the TSP should interact with the client from the initial request and planning stage right through to the handling of feedback and post-production activities.

Another key difference between the two standards is that the ISO 17100 outlines the need for documented procedures relating to translation services. This means that TSPs should have clear processes in place for different aspects of translation projects, such as client correspondence and quality assurance. 

Perhaps the most important change is that the ISO 17100 is an international standard, while the EN 15038 was only a European certification. This means that clients around the world can easily determine which TSPs deliver translation services to the required standard by checking for their ISO 17100 certification.

Based in South Korea, HansemEUG is a leading localization and translation provider. We are ISO 17100-certified by the Language Industry Certification System (LICS), a joint venture between AS+Certification and the International Network for Terminology. This offers our clients the peace of mind that the translation services we provide adhere to the strict standards of the ISO 17100. For more information about our services, please contact (briancho@ezuserguide.com) or visit our website.

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